Getting started
Krypton System Insights is installed and managed by your organization. Your admin enrolls your device using an organization ID and licence key — you don't need to create a separate account. Once enrolled, the App runs in the background and reports device health, storage, and location to your organization's dashboard.
If you haven't received enrollment details (organization ID, licence key, or an invite), please contact your organization's IT administrator first — they manage device onboarding on their end.
Frequently asked questions
How do I register my device?
Open the App and enter the organization ID and licence key provided by your organization's administrator. Once verified, your device is enrolled and will start appearing on their dashboard within a few minutes.
Why does the App ask for location access?
Location is used only so your managing organization can locate and monitor enrolled devices for asset management and security — it is never used for advertising. You can review or revoke this permission any time in Settings › Privacy & Security › Location Services. See our Privacy Policy for details.
How often does the App report data?
The reporting interval is controlled by your organization's server and is typically every 15 minutes. Background App Refresh and a stable network/Wi‑Fi connection help keep reports on schedule.
My device isn't showing up on the dashboard — what should I check?
Try the following, in order:
- Confirm the App has an active internet connection
- Make sure Location Services and Background App Refresh are enabled for the App in iOS Settings
- Re-open the App at least once so it can sync in the foreground
- Confirm your organization ID and licence key were entered correctly during enrollment
If the issue persists, contact us with your device model and organization name so we can investigate.
How do I stop the App from reporting my location?
Revoke location permission in Settings › Privacy & Security › Location Services. This stops location reporting immediately; other App features continue to work. To fully remove the App and all reporting, uninstall it or ask your organization's administrator to deregister the device.
Is my personal data safe?
Yes. All data is transmitted over HTTPS/TLS and stored on secured servers. We do not collect photos, messages, contacts, browsing history, health, or financial data, and we never sell your information or use it for advertising. Full details are in our Privacy Policy.
How do I request deletion of my data?
Since your organization controls enrolled device data, please route deletion requests through your organization's administrator first. You can also email us directly at cybersecai@npav.net and we'll assist or forward the request appropriately.
Troubleshooting tips
- App crashes or won't open — make sure you're on the latest version from the App Store, then restart your device.
- Sync looks delayed — background reporting can lag on Low Power Mode or with restricted Background App Refresh; disable these restrictions for the App.
- Wrong device name on the dashboard — your organization's admin can update the friendly name from their dashboard at any time.
- Licence key rejected — double-check for extra spaces and confirm the key hasn't expired with your administrator.
Contact us
Didn't find what you were looking for? Reach out directly and we'll get back to you.
Typical response time: 1–2 business days
Biz Secure Labs Private Limited
Head Office: 1206, Goplaxmi Apartment, Sadashiv Peth, Pune – 411030
Other office
4/5/6, NPAV, Budrukh Road, Mahalaxmi Lawns, Karve Nagar, Pune, Maharashtra – 411052